CustomerCare processes over 50K customer support tickets monthly. Their manual support team was overwhelmed, response times were slow, and operational costs were unsustainable at 40% of revenue.
Client
CustomerCare
Product
Platform
Service
Engineering
Engagement
2023
Client Overview
Problem & Challenges
Business Problems
Technical Challenges
Objectives & Success Criteria
Our Objectives
Cost Efficiency
Reduce support costs by 50%+ while maintaining quality
Response Speed
Reduce average response time from hours to seconds
Quality
Maintain 95%+ customer satisfaction despite automation
Scalability
Handle 100K+ tickets monthly without additional headcount
Success Criteria
Our Solution
We built an AI-powered system using GPT-4 API with custom context injection and safety guardrails that handled 70% of routine requests. The system learns from feedback and improves continuously.
Implementation & Delivery
Scope of Work
Technology Stack
Node.js
Python
Redis
PostgreSQL
ReactResults & Impact
60%
Cost Reduction
95%
Customer Satisfaction
70%
Automation Rate
<30s
Response Time
Product Showcase
